As a top provider of technology-enabled digital services, BLS E-Services provides major Indian banks with (i) Business Correspondents services, (ii) Assisted E-services, and (iii) E-Governance Services at the local level. The organization offers access points for the delivery of vital public utility services, social welfare programs, healthcare, banking, financial, educational, and agricultural services to both businesses and governments (B2B) and governments (G2C) through its extensive network. It also provides a wide range of business-to-consumer (B2C) services to residents in rural, semi-urban, urban, and distant places.

A division of BLS International Services, BLS E-Services is focused on providing state and local governments in India and overseas with a range of citizen services, including passport, visa, and consular services.
As of 31 March 2023, BLS E-Services boasts a network of 92,427 BLS Touchpoints and 402 BLS Stores. As of 30 June 2023, BLS E-Services employs a total of 3,071 individuals, which includes 2,413 contract employees.